This Refund Policy (“Policy”) applies to all purchases made through the website “https://samasyaaursamadhan.com/” (“Website”) operated by Samasya Aur Samadhan (“Company,” “we,” or “us”). By making a purchase on our Website, you agree to the terms of this Policy.

1. Eligibility for Refund

Our policy lasts for a period of 3 days from the date of your purchase. If 3 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a refund, the following conditions must be met:

• The request for a refund is made within the 3-day eligibility period.
• The item to be refunded is unused, in its original condition, and in the original packaging.
• The item is not excluded from our refund policy (see Section 2).

1. Non-Refundable Items

Certain items are exempt from being refunded. These include:

• Downloadable digital products.
• Perishable goods.
• Personalized or custom-made products.
• Products that have been used, damaged, or altered by the customer.

Please note that this list is not exhaustive, and additional non-refundable items may apply in specific cases. Any such exclusions will be clearly stated on the product page.

Refund Process
To request a refund, please contact our customer support team at [email address]. We may require proof of purchase, such as an order number or receipt.
Once your refund request is received and approved, we will notify you via email. The refund will be processed within a reasonable period, and a credit will be applied to your original method of payment. Please note that the time it takes for the refund to be reflected in your account may vary depending on your payment provider.

Return Shipping
If a refund is approved, you will be responsible for covering the shipping costs associated with returning the item. Shipping costs are non-refundable.
We recommend using a trackable shipping service or purchasing shipping insurance for returning the item. We cannot guarantee that we will receive your returned item, and we are not responsible for any loss or damage during the return shipping process.

Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account or credit card statement again. It may take some time for the refund to be processed and officially posted. If you have done this and still have not received your refund, please contact your bank or credit card company for further assistance.
If you have taken these steps and still require assistance, please reach out to our customer support team at [support@samasyaaursamadhan.com], and we will be happy to help you resolve the issue.

Changes to the Refund Policy
We reserve the right to modify or update this Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised Policy on the Website. We encourage you to review this Policy periodically for any updates.
By making a purchase on our Website, you acknowledge and agree to this Refund Policy.

If you have any questions or concerns regarding this Policy, please contact us at [email address].

Thank you for choosing Samasya Aur Samadhan!